Pinoy online shoppers beware! #Lazadaph’s new #DirectReturnToMerchant or DRTM #policy will surely be a hassle in case you get defective items for return. Lazada is giving the merchant/seller the power to decide if they accept your returns or not. I never received an email from Lazada regarding the change of policy. The seller will then have 5 days to make the decision to accept the returned items. Legit sellers, no problem. Shady sellers will now celebrate. Us buyers will suffer. It’s not effortless shopping anymore. Buyers won’t be able to return the defective items immediately, its not reassuring like my previous 6 years experience shopping at Lazada. What do you think of this?
I placed my order June 18, expected date was June 26, but it arrived, June 28. I checked the item June 29 and processed the return on the same date. Seller approved my return request July 3, and I dropped off my defective item to LBC July 7. Defective item arrived at Davao, seller’s warehouse, July 11 and now, Im waiting again for the seller to approve the return process. wtf!
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Seller Lazada profile:
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